Terms and Conditions

Last updated: 13 October 2026.

About us

Holapha Healthy is operated by UK PHARMACY LTD (company number 08713996). Contact address: 286 Abbeydale Road, Sheffield, South Yorkshire, S7 1FL, United Kingdom. Email: contac@holaphahealthy.co.uk. Telephone: 0114 258 9880.

Pharmacy premises GPhC number: 1124666. Superintendent: Nauman Ellahi.

Using our website

These terms apply to your use of Holapha Healthy and orders placed through our website. Please read them together with our Privacy Policy and Refund Policy. Provide accurate contact, delivery and order information, and keep account login details secure. Do not misuse the website or attempt unauthorised access.

Products and health information

Product images illustrate the products; packaging may vary. Read the supplied leaflet and follow the advice of a qualified healthcare professional. Website content does not replace personal medical advice. Where a product requires a prescription or professional assessment, an order alone does not establish eligibility or guarantee supply. Applicable checks and dispensing requirements must be satisfied before supply.

Orders and payment

Check the selected product, dosage, quantity and delivery address before ordering. Prices are displayed in pounds sterling. Delivery charges and the total payable are shown at checkout before payment. An automated order acknowledgement confirms receipt of your request; acceptance occurs when we confirm dispatch. If we cannot fulfil an order, we will notify you and refund payments taken for the unfulfilled items.

Delivery

Delivery estimates appear on the product page or at checkout. Contact us if your order is delayed, missing or damaged. Follow any storage instructions immediately after delivery. You remain entitled to the delivery and cancellation protections provided by applicable consumer law.

Cancellations, returns and refunds

Our Refund Policy explains the 15-day cancellation request window for eligible products, return arrangements and product-specific exceptions. Faulty or incorrectly supplied items are handled separately from change-of-mind requests. Nothing in these terms limits your statutory rights.

Responsibility and complaints

We are responsible for losses that applicable law makes our responsibility. We do not exclude liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Contact us using the details above with your order reference and the issue so we can investigate.

Changes and applicable law

We may update these terms for future orders. The version shown when an order is placed applies to that order. These terms are governed by the law of England and Wales, without removing mandatory protections or rights to bring proceedings available to consumers where they live.