Privacy Policy

Last updated: 13 October 2026.

Who is responsible for your information?

Holapha Healthy is operated by UK PHARMACY LTD (company number 08713996). Contact address: 286 Abbeydale Road, Sheffield, South Yorkshire, S7 1FL, United Kingdom. Email: contac@holaphahealthy.co.uk. Telephone: 0114 258 9880.

UK PHARMACY LTD is the controller of personal information collected through this store. Use the contact details above for privacy questions or requests.

Information collected by this store

When you order or create an account, we collect the details you provide, including your name, email, billing and delivery address, telephone number, order contents and account information. Contact enquiries include your message and contact details. Email subscriptions include your email address. Our hosting and security services may record IP addresses, browser information and access logs to operate and protect the site.

How and why information is used

Order and delivery information is used to fulfil purchases and respond to order enquiries, as necessary for our contract with you. Accounting records are kept to meet legal obligations. Security logs and correspondence help us prevent misuse, resolve complaints and maintain the service, based on our legitimate interests, balanced against your rights. We use subscription details to send marketing with your consent; you can withdraw consent by contacting us at any time without affecting your orders.

Payment, delivery and service providers

Information needed to operate the store may be handled by our website host, technical support providers, payment processors and delivery services. Payment providers process payment details under their own privacy information, presented when that payment service is used. We may also disclose information where required by law. We do not sell customer information.

Cookies and external images

The store uses cookies for functions such as login, sessions and your basket. Browser settings let you manage cookies, although blocking necessary cookies can prevent these functions from working. This theme loads some images from external websites; your browser therefore sends those image providers your IP address and request information. Optional tracking or marketing tools require their own appropriate notice and consent arrangements before use.

Health information

Please do not send medical records or sensitive health details through the general contact or newsletter form. If a consultation or clinical service requests health information, a separate notice must explain the clinical provider, purpose, legal basis, sharing and retention before that information is collected. This store privacy notice does not replace a clinical privacy notice.

Retention and international processing

Information is retained while needed for orders, account services, complaints and applicable accounting or legal requirements, then deleted or anonymised. Subscription information is kept until you unsubscribe or it is no longer needed. Contact us for the retention period applicable to a particular record. Where service providers process information outside the UK, applicable data-transfer safeguards are required.

Your rights and complaints

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information, object to certain processing, and withdraw consent. Contact us to make a request; we may need to verify your identity. You may complain to the UK Information Commissioner at ico.org.uk/make-a-complaint.

Updates

We update this notice when our services or processing change. The date above identifies the latest version.